Shipping
Domestic Shipping
$3.99 USPS First Class Mail (2-5 Business Days) for all Domestics orders.
International Shipping
$14.99 USPS First Class International Mail (5-20 Business Days, Pending Customs) for all International orders.
Our warehouse will be closed on the following dates:
Memorial Day, Monday, May 29th, 2017
Independence Day, Tuesday, July 4th, 2017
Labor Day, Monday, September 4th, 2017
Thanksgiving Day, Thursday, November 23rd, 2017
Christmas Day, Monday, December 25th, 2017
New Years Day, Monday, January 1st, 2018
Processing Time
Orders placed before 2:00pm PST will be processed same day. All other shipments are processed within 24 hours with the exception of orders placed on Friday after 2:00pm PST and holidays. Orders placed on the weekends or holidays will be processed the following open business day.
Domestic Delivery Time - Standard Shipping
Time in transit depends on the shipping method selected, please reference the above chart for additional information. Please note that time in transit does not include weekends or holidays. All delivery times are estimates.
Refused Packages
A $15 Non-Delivery Fee will be charged for refused shipments. The Non-Delivery fee will be charged to the payment form selected during checkout, and will be subtracted from any refund or store credit.
United States Postal Service (USPS)
USPS is required for all deliveries to PO Boxes and military addresses. We cannot guarantee replacement of lost or stolen packages shipped via USPS.
Shipping Policy:
Livi Lashes.com is not responsible for delivery delays due to weather, mishandling by carrier, undeliverable addresses, or incorrect contact information for all shipments including Priority and Express shipping options. Once the package has left our facility, we are not liable for any damaged, delayed, or lost packages.
Undeliverable addresses include: incorrect/insufficient address, missing P.O. box numbers, refused, or return to sender. Livilashes.com is not liable for any returns due to incomplete addresses, undeliverable addresses, or return to sender. Livilashes.com has the right to charge an additional fee for any reshipments regarding lost packages or packages returned back to the fulfillment facility. All orders considered lost, damaged, or delayed must be addressed within 10 days of the most recent tracking scan or delivery date.
All customers are responsible for inputting the correct information for the order’s billing and shipping address. Any requests for address changes will be considered but not guaranteed.
Order Cancellation:
Order cancellation requests will be considered, but are not guaranteed. Orders are shipped as quickly as possible and cannot be cancelled once they have been dispatched. Your order will begin being processed once you receive your order confirmation by email, at this point your order cannot be changed or cancelled. Once you have received your items, you may send them back for a refund as long as they are unopened and unused.